Privacy Policy

1. Data Controller Information

The website www.menutoframe.com serves as the primary data controller responsible for the collection, processing, and storage of personal information under this policy. Located in Canada and providing customized layout services to business clients across European and international jurisdictions, www.menutoframe.com ensures all personal data is handled in compliance with Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) standards and the European Union General Data Protection Regulation (GDPR).

  • Data Controller: www.menutoframe.com
  • Brand: menutoframe
  • Support Email: seller@menutoframe.com
  • Corporate Location: Canada

2. Categories of Information Collected

We collect only necessary operational information to facilitate project assessments, deposit processing, tailored service preparation, and final order fulfillment:

  • Identity & Contact Details: Full name, business trade name, commercial address, contact phone number, and official email address.
  • Order & Customization Data: Project briefs, content parameters, display specifications, and transaction histories.
  • Financial & Transaction Information: Billing address, transaction reference records, and payment status details.
  • Technical Information: IP address, browser metadata, and basic interaction logs collected automatically via standard website functionality to maintain site operational integrity.

3. Purpose & Legal Basis for Processing

Personal information is collected and processed under the following legal frameworks:

  • Performance of Contract: Processing is necessary to evaluate customization inquiries, issue accurate cost quotes, manage deposit and final balance payments, and deliver finished custom visual layouts.
  • Legal Compliance: Maintaining tax records, fulfilling statutory accounting duties, and adhering to financial record-keeping standards in Canada and European destinations.
  • Legitimate Interests: Responding to client support communications, maintaining website security, and improving internal administrative workflows.

4. Payment Processing & Third-Party Service Providers

To complete payment transactions securely, www.menutoframe.com relies on accredited third-party payment infrastructure:

  • Payment Processor: All payment card processing and transaction handling are directly conducted by Stripe.
  • Payment Security & Data Handling: When clients submit deposit or final balance payments, payment details are transmitted directly to Stripe’s secure infrastructure under PCI-DSS compliance standards. www.menutoframe.com does not store, retain, or have visibility over full primary account numbers (PAN) or sensitive payment card authentication codes.
  • Operational Service Providers: Information may be shared with essential operational service partners (such as hosting providers and communication infrastructure) solely for website operations and direct service execution.

5. Data Retention Schedule

Personal information is retained only for as long as necessary to fulfill the operational purposes for which it was collected, or to satisfy applicable legal, statutory, and tax retention obligations:

  • Customization Briefs & Project Files: Retained for 12 months following final balance settlement and asset delivery, after which project-specific client parameters are securely archived or erased.
  • Transaction & Accounting Records: Financial transaction logs, invoice details, and order confirmations are retained for 7 years to satisfy statutory Canadian tax legislation and European commercial accounting compliance rules.
  • General Client Inquiries: Communication records and email correspondence are retained for up to 24 months from the date of the last interaction to facilitate ongoing support continuity.

6. International Data Transfers

As an enterprise hosted and managed from Canada servicing international clients, personal information provided through www.menutoframe.com may be transferred, stored, and processed across international borders. Transfers of European personal data to Canada are conducted under recognized adequacy arrangements, ensuring an equivalent level of personal data protection.

7. Client Rights Under Canadian & European Law

Clients residing in European jurisdictions (under GDPR) and Canada (under PIPEDA) maintain specific statutory rights regarding their personal data:

  • Right of Access: Request a copy of personal information held by www.menutoframe.com.
  • Right to Rectification: Request corrections to inaccurate or incomplete personal records.
  • Right to Erasure: Request deletion of personal data when no longer required for active contract performance or statutory legal retention.
  • Right to Restrict Processing: Request restrictions on data processing under specific statutory scenarios.
  • Right to Data Portability: Request transfer of provided data in a structured, standard format.

To exercise any applicable statutory rights, please send a direct request to seller@menutoframe.com. Requests will be verified and addressed within applicable statutory timelines.

8. Data Safeguards

www.menutoframe.com implements technical and organizational administrative measures designed to protect personal information against unauthorized access, loss, or alteration. In accordance with legal standards, administrative protocols are regularly updated to protect data handling environments.

9. Updates to This Privacy Policy

www.menutoframe.com reserves the right to amend this Privacy Policy periodically to reflect updates in regulatory rules or internal operational requirements. Updated terms will be published directly on this page with an adjusted effective date.

10. Contact Details

For questions regarding this Privacy Policy or personal data handling procedures, please contact our data compliance coordinator:

  • Brand: menutoframe
  • Website: www.menutoframe.com
  • Email: seller@menutoframe.com
  • Location: Canada